MiRXES is a Singapore-headquartered molecular diagnostic company with R&D, manufacturing, and clinical lab operations in Singapore, USA, Japan, and China. We specialize in microRNA technologies and the development, manufacturing, and provision of diagnostic test kits and clinical services. Our mission is to enable early disease detection and provide insights for better patient care by harnessing the power of microRNA to augment traditional testing. Our vision is to be the world’s leading developer and provider of accurate, actionable, and affordable microRNA-powered diagnostic tests.

Commercial is responsible for the financial objectives and commercial milestones for Precision Oncology with focus across Southeast Asia. The department includes four major business units (Precision Oncology, Infectious Disease, Life Science and Early Cancer) with support from Commercial Operation Team.  The proposed hire will report to the VP of Commercial as the Associate Director, Head of Precision Oncology. This role will co-develop and execute precision oncology business plan to ensure MiRXES growth in molecular diagnostics services. This role will need to be a strong internal communicator to assemble resources to support business.

Roles & Responsibilities

Account management

• Housekeeping of accounts and contacts into CRM.
• Work closely with key healthcare institute and physician accounts to drive sales and meeting sales budget – Precision Oncology and Clinical Services
• Management of activities (10 per week), leads, opportunities, pipeline and forecast (monthly) via CRM.
• Closing sales process from quote, evaluation, tender, purchase, delivery and invoicing. Act as point person to string functional groups (orderings, manufacturing, logistics, finance, support) together to ensure optimal customer experience.
• First line pre- and post- sales infectious diseases support (Support that can be resolved within 48 hour).
• Call for account centric functional group meeting to bring resources to the customers.
• Monthly sales forecast/budget

Market trend and development

• Work closely with Market Access and Product Marketing to develop clinical testing and oncology market – Demand generation.
• Gather and sharing of ground market information – Product market share, new technologies, competitor pricing and activities
• Identify key clinicians and researchers on projects to drive sales, new initiatives and potentially new IP
• Establish new business partners and co-develop business plan in Asia market. Align and incorporate functional consideration into plan – Marketing, ordering, logistics, finance, regulatory and legal
• Identify key service centres, clinicians and cancer societies to develop clinical research studies
• Work closely with Market Access and Product Marketing to develop clinical testing and oncology market – Demand generation

Mentorship and Sales effectiveness

• Setup and mentoring of Precision Oncology team
• Identify areas and work together with stakeholders to sharpen sales processes

Other collaborative roles

• Support marketing campaigns with alignment with functional groups, marcom teams and business partners
• Assist market access and product marketing teams in anchoring key clinicians as advocator for marketing activities and early access. Expand the user base of MiRXES solution
• Supports sales and marketing aligned initiatives such as early access programmes and campaigns

Desired Qualifications and Skills

• Bachelor’s or Master’s degree in the field of life sciences, medicine, pharmacy or business
• More than 5 years of proven hands-on experience in customer facing sales and business development in the genomics, molecular biology, or molecular diagnostic arenas. Knowledge of the Companion Diagnostic testing Market is a plus.
• Knowledge of /familiarity with oncology testing such as IHC, FISH, qPCR, NGS and/or other in vitro diagnostic tests
• Excellent written and oral communication skills with varied personalities, including different levels within and outside of the organization
• Effective at driving cross-team collaboration and building consensus
• Up to 40% travel, domestic and international, required

Should you be interested to apply for this position, please send your resume to jobs@mirxes.com

MiRXES is a Singapore-headquartered molecular diagnostic company with R&D, manufacturing, and clinical lab operations in Singapore, USA, Japan, and China. We specialize in microRNA technologies and the development, manufacturing, and provision of diagnostic test kits and clinical services. Our mission is to enable early disease detection and provide insights for better patient care by harnessing the power of microRNA to augment traditional testing. Our vision is to be the world’s leading developer and provider of accurate, actionable, and affordable microRNA-powered diagnostic tests.

Commercial is responsible for the company’s overall operational revenue and customer-facing activities. The department includes four major business units (Precision Oncology, Infectious Disease, Life Science and Early Cancer) with support from Commercial Operation Team. The proposed hire will report to the VP of Commercial as the Associate Director, Head of Market Access. 

This role will be responsible for clinical engagement and driving test demands for M Diagnostics through initiatives and programmes. This role will also need to develop clinical and research projects with key clinician groups to complement MiRXES business and IP growth. This role will have to identify and build research partnership to generate clinical data. Active communication with R&D and product teams with role as a clinical trainer for the business team.

Roles & Responsibilities

Engage KOLs and study market trends to identify unmet clinical needs

Clinical demand generation through initiatives

• Active communication with clinician and translational research accounts identified by Commercial and Product team to understand the clinical and research landscape (80% Oncology-related, 20% Infectious & others)
• Understand healthcare gap to develop clinical testing needs, services and product positioning. Develop content to support business plan
• Develop high potential initiatives to ramp up testing demand such as partnership, proof of concept studies and educational activities. With support from the scientific, medical affairs, product marketing and marcom teams
• Coordinate with testing labs, physicians, pathologists and various internal stakeholders to drive these initiatives
• Active participation in keen clinical conferences. Summarize and sharing of content to R&D, Product and Commercial team. Develop content for frontline use.
• Support scientific programs and healthcare educational programs, such as continuous medical education (CME) and molecular tumor board (MTB) meeting
• Propose initiative budget and expected objectives by Sep every year
• Review the diagnostics and life science market trends to challenge product and/or R&D team on NPI. Develop clinical content to support business plan
• Establish good relationships with KOLs, potential health authorities, government and regulatory bodies to create awareness of the company’s image in Asia

Initiate and drive clinical studies to achieve business goals

• Initiate, develop and deliver clinical studies to generate and support long term business goals

– Ramp up oncology molecular testing volume

Rule in/ out test for focus cancer segment

– Rule in/ out test for focus cancer segment

• Coordination with product marketing, oncology business team, scientific and medical affairs team on study design scope, objectives, expected outcomes
• Bridging point between clinicians and MiRXES

Educate and guide business lead on clinical dynamics

• Go to person to understand about clinical landscape
• Work with oncology business team to synergize market needs with business goals
• Co-development of business plan with oncology business team with inputs on market trend
• Lead the Market Access team 

Other collaborative roles

• Constant communication with R&D, oncology business and product marketing teams to bridge scientific and market knowledge gap

Desired Qualifications and Skills

• PhD or Master degree in the field of life sciences, medicine or related field
• Preferably with at least 5 year of relevant commercial experience in a related Clinical Oncology or Diagnostics industry – Companion diagnostic is a plus point
• Must be prepared to work in a start-up environment. Results oriented, able to work independently and communicate across function groups within the organization
• Good verbal communication, interpersonal and team skills.
• Up to 50% travel, domestic and international, required

Should you be interested to apply for this position, please send your resume to jobs@mirxes.com

MiRXES is a Singapore-headquartered molecular diagnostic company with R&D, manufacturing, and clinical lab operations in Singapore, USA, Japan, and China. We specialize in microRNA technologies and the development, manufacturing, and provision of diagnostic test kits and clinical services. Our mission is to enable early disease detection and provide insights for better patient care by harnessing the power of microRNA to augment traditional testing. Our vision is to be the world’s leading developer and provider of accurate, actionable, and affordable microRNA-powered diagnostic tests.

Commercial is responsible to support the MiRXES business team to achieve financial objectives and commercial milestones. The department includes four major business units (Precision Oncology, Infectious Disease, Life Science and Early Cancer) with support from Commercial Operation Team. The proposed hire will report to the VP of Commercial as the Manager, Head of Commercial Operation. This role will be responsible of setting up an efficient quote to revenue recognition process. This role will need to be a strong internal communicator to assemble resources to support business.

Roles & Responsibilities

Develop and sharpen sales operation process

• Setup clear SOP for processing quote to revenue for MiRXES Products
• Integrate SOP with existing ERP and CRM systems
• Clear roles and responsibilities for each stakeholder to be established to ensure effective order processing and delivery within expected lead time
• Map out order processing, sample handling, logistics and customer services for M Diagnostics samples request. Collaborative efforts with M Diagnostics.
• SOP and  workflow for direct and indirect customers across various regions.
• Ensure that SOP and workflow are within compliance and applicable to local practice
• First response team to all phone and email enquiries. Attend to and/or direct enquiries to corresponding sales representative and stakeholders to ensure optimal customer experience
• Establish customer feedback channel, record and direct information to   relevant stakeholders
• Advise product marketing team on pricing upload across ERP and CRM platforms.
• Account creation and/or revision process – Credit limit, payment and shipping terms. Collaborative efforts across business and finance team.

Consolidate resources from all functional groups to support business needs

• Work closely product marketing to launch new products and/or services
• Flag out gap in sales operation procedure and pull in functional groups for process improvement
• Advisory role to business teams to establish new business partners and business plan in Asia market. Identify potential operational challenges and provide recommendations

Mentorship and Sales effectiveness

• Setup and mentoring of sales operation team
• Leading the Commercial Operation Team 
• Identify areas and work together with stakeholders to sharpen operational processes

Other collaborative roles

• Support sales and marketing initiative with alignment with functional groups
• Collaborative role to advise and support business and product marketing teams to ensure smooth commercial operation.
• Active communication with finance and supply chain to achieve operational effectiveness

Desired Qualifications and Skills

• Degree/diploma in life sciences, medicine, Business/Admin or related field. Experience in customer service is required
• Preferably with at least 5 years of relevant work experience
• Knowledge is ERP, CRM and order processing workflow is required
• Must be prepared to work in a start-up environment. Results oriented, with a high level of integrity and  dependability with a strong sense of urgency.
• Good verbal communication, interpersonal and team skills.
• Effective at driving cross-team collaboration and building consensus

Should you be interested to apply for this position, please send your resume to jobs@mirxes.com

MiRXES is a Singapore-headquartered molecular diagnostic company with R&D, manufacturing, and clinical lab operations in Singapore, USA, Japan, and China. We specialize in microRNA technologies and the development, manufacturing, and provision of diagnostic test kits and clinical services. Our mission is to enable early disease detection and provide insights for better patient care by harnessing the power of microRNA to augment traditional testing. Our vision is to be the world’s leading developer and provider of accurate, actionable, and affordable microRNA-powered diagnostic tests.

The Senior Director, Global Sales (Head of Global Sales) reports to the CEO and is responsible for driving revenue growth for MiRXES. We are looking for someone with extensive experience in the oncology diagnostics market

This role will lead several key functions and roles: regional sales leadership (US, JP, SEA), distributor management and business development. Product coverage and target markets vary by region, but will cover human oncology diagnostics kits, infectious disease detection, and lab reagents.

Roles & Responsibilities

• Own and hit/exceed annual sales targets within assigned territories and accounts
• Coach and lead global sales team to achieve their sales targets.
• Develop and execute strategic plan to achieve sales targets and expand our customer base. Coach your team to develop territory and account plans. Teach your team how to think strategically to be successful.
• Build and maintain strong, long-lasting relationships with customers, key opinion leaders and other government bodies
• Partner with customers to understand their business needs and objectives
• Effectively communicate the value proposition through proposals and presentations
• Understand our industry’s landscapes and trends
• Work with the marketing team to create targeted sales and marketing tools to address your customer base.
• Report on forces that shift tactical budgets and strategic direction of accounts

Desired Qualifications and Skills

• Proven biotech/diagnostics/ life sciences/medical device sales executive experience, meeting or exceeding targets of $10M USD.
• Previous experience as a biotech/diagnostics/ life sciences/medical device sales manager or sales and marketing director in a regional or global role with remote reports responsible for $40M+ USD.
• Ability to communicate, present and influence all levels of the organization, including executive and C-level
• Proven ability to drive the sales process from plan to close. If you have a preferred sales methodology, please be prepared to articulate it in the interview.
• Proven ability to articulate the distinct aspects of products and services
• Proven ability to position products against competitors
• Demonstrable experience as head of sales, developing client-focused, differentiated and achievable solutions
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills in English. Additional languages such as Mandarin/Simplified Chinese and Japanese are beneficial.
• BA/BS degree or equivalent
•  

Should you be interested to apply for this position, please send your resume to jobs@mirxes.com

MiRXES is a Singapore-headquartered molecular diagnostic company with R&D, manufacturing, and clinical lab operations in Singapore, USA, Japan, and China. We specialize in microRNA technologies and the development, manufacturing, and provision of diagnostic test kits and clinical services. Our mission is to enable early disease detection and provide insights for better patient care by harnessing the power of microRNA to augment traditional testing. Our vision is to be the world’s leading developer and provider of accurate, actionable, and affordable microRNA-powered diagnostic tests.

The infectious disease sales team focuses on providing the best COVID testing solutions to local and global customers. The account manager leverages MiRXES’ strong R&D capability and brand reputation to reach wider customer base and deliver revenue targets. This role will report to the VP of Product.

Roles & Responsibilities

• Disease focus area: infectious diseases and pathogen detection.
• Must be customer oriented, always maintain high level of professionalism and highest standard of customer service.
• Serve as the lead point of contact for all customer account management matters
• Meet and strive to exceed revenue targets
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts and customer stakeholders
• Clearly communicate and report sales progress
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics
• Prepare reports on account status
• Work together with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Desired Qualifications and Skills

• Customer oriented person with easy-going personality
• Degree in the field of life/biological/medical sciences, fresh graduates are welcome
• Excellent presentation skills and ability to connect with people
• Result oriented and good project management skills
•  

Should you be interested to apply for this position, please send your resume to jobs@mirxes.com

MiRXES is a Singapore-headquartered molecular diagnostic company with R&D, manufacturing, and clinical lab operations in Singapore, USA, Japan, and China. We specialize in microRNA technologies and the development, manufacturing, and provision of diagnostic test kits and clinical services. Our mission is to enable early disease detection and provide insights for better patient care by harnessing the power of microRNA to augment traditional testing. Our vision is to be the world’s leading developer and provider of accurate, actionable, and affordable microRNA-powered diagnostic tests.

MiRXES maintains both a direct sales team and an indirect sales network through our partnerships with dealers and distributors globally. Each distributor is an essential partner that uses their unique talents to help MiRXES access new customers and markets where we need a larger presence. 

The Distributor Channel Senior Manager will be a major component of our sales team and reports to the Senior Director of Sales

Roles & Responsibilities

• Achieving assigned targets for profitable sales and strategic objectives
• Establishing productive relationships with key personnel in distributor partner companies
• Leading a joint planning process resulting in mutual performance objectives, financial targets and critical milestones
• Coordinating involvement MiRXES personnel, including sales, marketing, service and management to meet distributor performance goals and expectations
• Developing new distributor relationships and onboard new distributors as needed.
• Leveraging the distributor relationships to gather market data from their territories
• Ensuring compliance with distributor agreements and, if necessary, implement corrective action plans when faced with underperforming territories and terminate the dealer relationship if performance doesn’t improve

Desired Qualifications and Skills

• Bilingual, English and one of: Mandarin Chinese, Japanese or Spanish

• You are driven to win ethically by providing the best solutions for our customers and distributors

• You have 3+ years experience with writing distributor agreements/contracts.

• You have 5+ years of sales management experience

• You can demonstrate a deep understanding of opportunity pipeline management and distributor management. References at distributor companies paired with a previous manager are appreciated.

• You are able to travel 50% to meet and work directly with distributors in Asia.

Should you be interested to apply for this position, please send your resume to jobs@mirxes.com

MiRXES is a Singapore-headquartered molecular diagnostic company with R&D, manufacturing, and clinical lab operations in Singapore, USA, Japan, and China. We specialize in microRNA technologies and the development, manufacturing, and provision of diagnostic test kits and clinical services. Our mission is to enable early disease detection and provide insights for better patient care by harnessing the power of microRNA to augment traditional testing. Our vision is to be the world’s leading developer and provider of accurate, actionable, and affordable microRNA-powered diagnostic tests.

This department looks after MiRXES Business Development and Strategic Partnerships:

• Business development
  • Expansion of MiRXES’ business in local and overseas markets
  • Market intelligence
• Strategic Partnerships
  • Identify, manage and engage strategic partners across government, industry, research and clinical institutions

This role reports to Senior Manager, BD and Partnership.

Roles & Responsibilities

New market and business development

• Conduct competitive intelligence landscaping analysis and define MIRXES products and services’ value proposition to local and regional markets
• Assist in the health economics analysis for local and regional markets
• Lead / support company marketing activities and events locally and regionally
• Prepare relevant marketing materials
• Support business development activities with Pharmaceutical and Biotech companies globally

Business development and partnership management – Research and Clinical Institutions

• Manage and further MIRXES partnership with local and regional research and clinical institutions (e.g. NUHS, NHG, SingHealth, NUS and Duke-NUS);
• Keep abreast of latest research and clinical initiatives by key local and regional research and clinical institutions. Propose and lead business development efforts in the adoption of MIRXES technology and products for research and clinical use under such initiatives;
• Lead / support the project management and administrative aspects of collaboration with research and clinical institutions

Government relations

• Manage and further MIRXES’s partnership with government agencies including but not limited to A*STAR, ESG and NRF.
• Manage the tracking, reporting and closing (non-technical aspects) of existing grants with A*STAR and ESG
• Keep abreast of new public initiatives and lead new grant application by positioning MIRXES as Singapore’ homegrown and Asia’s leading molecular diagnostic innovator and service provider

Special Projects

• Lead / support special projects as necessary

Desired Qualifications and Skills

• Bachelor’s Degree in Life Sciences (Molecular Biology, Biochemistry or similar disciplines
• At least 5 years working experience in health and/or biomedical industry
• Demonstrated knowledge of Singapore’s Medtech ecosystem (includes industry, R&D, manufacturing and regulatory)
• Experience in regional business development is preferred
• Experience in or with public sector is preferred
•  

Should you be interested to apply for this position, please send your resume to jobs@mirxes.com

MiRXES is a Singapore-headquartered molecular diagnostic company with R&D, manufacturing, and clinical lab operations in Singapore, USA, Japan, and China. We specialize in microRNA technologies and the development, manufacturing, and provision of diagnostic test kits and clinical services. Our mission is to enable early disease detection and provide insights for better patient care by harnessing the power of microRNA to augment traditional testing. Our vision is to be the world’s leading developer and provider of accurate, actionable, and affordable microRNA-powered diagnostic tests.

The Senior Program Manager, Commercial Team will report to the VP, Strategy & Growth Operations and will be key in leading projects related to company infrastructure including CRM improvements, ERP upgrades and implementation of PLM frameworks. This role will act as the first of its kind in the company and depending on the inclination of the candidate, may eventually lead a PMO.

Roles & Responsibilities

• Lead all key activities and deliverables of a PMO including: project charters, project plans, risk and issue tracking tools, scope change tool, weekly status reports, governance framework, weekly reporting tool for time tracking, budget and expense tracking, PMO transition plan
• Lead activities around change management including: change strategy, change impact stakeholder summary, change impact assessment, change network approach, business role to process map, user role to business role map, role description, change network education material, engagement strategy, communication strategy, communications and engagement plan, communications and engagement material, training and performance support strategy, training and performance support plan, training design, training materials, training delivery, training and performance support evaluation approach, business simulation, change measurement instrument and change measurement results report
• Lead activities around process and system including: business process documentation, requirements traceability matrix, fit/gap analysis, design, functional/technical specifications, testing cycles, defect review, performance testing (if required), cutover (if required) and hypercare
• Lead data management activities including: data identification, data design specifications, manual data creation, data migration/production cutover, training of data stewards

Desired Qualifications and Skills

• 6+ years of experience as a project manager with demonstration of progressively broader responsibility.

• Experience leading organization-wide projects is preferred. Software project management is not sufficient for this role. This role is company-wide and your broad understanding of how business functions fit together will be necessary for your success.

• Demonstrated ability to multitask and manage your time across multiple projects at one time is necessary.

• Certification in a project management methodology is required.

• Fluency in English is required, Mandarin and Japanese are useful, but not mandatory

• Flexibility and ability to handle fast-moving, “VUCA-like” situations and create an ordered environment is required

• Conflict resolution skills are essential as change management is a critical part of any project

Should you be interested to apply for this position, please send your resume to jobs@mirxes.com

MiRXES is a Singapore-headquartered molecular diagnostic company with R&D, manufacturing, and clinical lab operations in Singapore, USA, Japan, and China. We specialize in microRNA technologies and the development, manufacturing, and provision of diagnostic test kits and clinical services. Our mission is to enable early disease detection and provide insights for better patient care by harnessing the power of microRNA to augment traditional testing. Our vision is to be the world’s leading developer and provider of accurate, actionable, and affordable microRNA-powered diagnostic tests.

With our expanding global reach and market expansion, we are currently looking for a driven and passionate individual to take on the challenge of a Field Application Specialist within our Commercial team.

Roles & Responsibilities

• Must be customer oriented, always maintain high level of professionalism and highest standard of customer service.
• Be the subject matter expert and point of contact for any workflow and instrument related issues at customer end.
• Develop and optimize training materials for internal and external customers.
• Carry out the validation of calibrated instruments at the customer site and providing appropriate training to customers on product usage and maintenance.
• Troubleshoot technical issues for customers to ensure minimum downtime of company products at customer site.
• Record and report customer feedback regarding product, workflow or services, assist product team for product improvement or marketing strategy optimization.
• Support marketing events in creating brand awareness, perform demos and give presentations to potential or existing customers.
• Conduct instrument installation, troubleshooting, maintenance and repair.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Build effective relationships with new and existing clients, monitoring customer feedback on product usage and maintenance, and perform further tests on field application of latest products for developing scientifically accurate applications.
• Traveling required: <40% (locally to customer sites during the internal travel restrictions period)

Desired Qualifications and Skills

• Customer oriented person with easy-going personality
• Degree in the field of life/biological/medical sciences, with at least 2 years’ work experience in molecular diagnostics and instrument servicing
• Outstanding customer facing and supporting ability
• Excellent presentation and training skills
• Technically inclined with good troubleshooting skills
• Result oriented and good project management skills
•  

Should you be interested to apply for this position, please send your resume to jobs@mirxes.com

MiRXES is a Singapore-headquartered molecular diagnostic company with R&D, manufacturing, and clinical lab operations in Singapore, USA, Japan, and China. We specialize in microRNA technologies and the development, manufacturing, and provision of diagnostic test kits and clinical services. Our mission is to enable early disease detection and provide insights for better patient care by harnessing the power of microRNA to augment traditional testing. Our vision is to be the world’s leading developer and provider of accurate, actionable, and affordable microRNA-powered diagnostic tests.

With our expanding global reach and market expansion, we are currently looking for a driven and passionate individual to take on the challenge of a Product Manager, owning the entire product life cycle within our Oncology business unit.

Roles & Responsibilities

• Product planning and launch, including product strategy, managing the product throughout product lifecycle, gathering and prioritizing product and customer requirements, defining product vision, working closely with R&D team to deliver winning products and successful launch of products within timeline
• Product marketing, including product core positioning and message, marketing content generation and refinement
• Work closely with sales, marketing and support to ensure revenue and customer satisfaction goals are met
• Be the subject matter expert of the products and competition landscape
• Develop product pricing strategy to both direct customers and distribution partners
• Propose overall budget for product and deliver monthly revenue forecast
• Develop sales tools and collaterals and ensure publicity of the products
• Provide training to sales team to enhance their competency in product knowledge
• Overall, Be the champion of the product

Desired Skills & Qualifications

• Minimum 3 years’ experience as product manager or equivalent, with success track record of product creation and launching in oncology related diagnostics/medical devices fields
• Demonstrated ability to work with tight timelines
• Degree in the field of life/biological/medical sciences; Postgraduate will be preferred
• Excellent communication and presentation skills, and ability to connect with people
• Proven ability to influence cross-functional teams
• Result-oriented and good project management skills

Should you be interested to apply for this position, please send your resume to jobs@mirxes.com

MiRXES is a Singapore-headquartered molecular diagnostic company with R&D, manufacturing, and clinical lab operations in Singapore, USA, Japan, and China. We specialize in microRNA technologies and the development, manufacturing, and provision of diagnostic test kits and clinical services. Our mission is to enable early disease detection and provide insights for better patient care by harnessing the power of microRNA to augment traditional testing. Our vision is to be the world’s leading developer and provider of accurate, actionable, and affordable microRNA-powered diagnostic tests.

With our expanding global reach and market expansion, we are currently looking for a detailed and passionate individual to take on the challenge of a Sales (Account Manager), providing end to end support for our customers.

You may take a look at our full range of solutions that we provide to our customers here – https://mirxes.com/solutions/

Roles & Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts and customer stakeholders
• Clearly communicate and report sales progress
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics
• Prepare reports on account status
• Work together with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Desired Skills & Qualifications

• Customer oriented person with easy-going personality, able to always maintain high level of professionalism and highest standard of customer service
• Excellent presentation skills and ability to connect with people
• Result oriented and good project management skills
• Degree in the field of life/biological/medical sciences, and ideally possess sales/business

Should you be interested to apply for this position, please send your resume to jobs@mirxes.com

MiRXES is a Singapore-headquartered molecular diagnostic company with R&D, manufacturing, and clinical lab operations in Singapore, USA, Japan, and China. We specialize in microRNA technologies and the development, manufacturing, and provision of diagnostic test kits and clinical services. Our mission is to enable early disease detection and provide insights for better patient care by harnessing the power of microRNA to augment traditional testing. Our vision is to be the world’s leading developer and provider of accurate, actionable, and affordable microRNA-powered diagnostic tests.

MiRXES continues to grow at a remarkable pace and our customers are eager to bring on more of our products and services. What was originally a corporate function spread across several roles now needs to be integrated into a single functional group.

The Senior Customer Service Representative will be the foundation of this new customer service team, taking over responsibilities from the sales team and the finance team. This role reports to the Head of Sales.

Roles & Responsibilities

• Working closely with the Sales team to deliver accurate and timely quotations for our products and services.
• Helps Sales to work with R&D to develop research packages for our customers. You don’t need a scientific background, but you will need good planning skills. Make sure that the proposals comply with all company policies
• Entering orders manually or converting quotes into orders in our ERP, SAP B1.
• Reaching out to our Manufacturing and Supply Chain team to confirm inventory availability and time to shipment, keeping everyone on schedule to deliver the best customer experience.
• Communicating with our distributors to help with customs clearance where our global customers do their research

Desired Skills & Qualifications

• Bilingual, English and Mandarin/Simplified Chinese
• You are driven to win ethically by providing the best solutions for our customers and distributors
• You have 5+ years of experience in customer service and order entry using SAP. Additional experience in sales support/quoting is helpful.
• Strong organizational and communication skills explained and demonstrated during the interview process.
• A strong preference for being both detail-oriented and accurate while maintaining a sense of urgency and persistence in moving orders forward.
• Flexibility and comfort working in a fast-paced, unstructured start-up environment. Your ideas and business philosophies will help drive the transformation into a fast-paced, structured

Should you be interested to apply for this position, please send your resume to jobs@mirxes.com